🌱 Healthy Sprouts Online Mentoring

Terms & Conditions

By booking a session or enrolling in a Healthy Sprouts Online Mentoring program, you agree to the following Terms & Conditions.

1. Nature of Service

Healthy Sprouts provides mentoring and coaching support for young people.
This service:

is not counselling, psychology, or therapy  

is not a crisis or emergency mental health service

focuses on confidence, social skills, emotional regulation, and resilience-building

If a young person requires clinical mental health support, families will be advised to seek appropriate professional services.

2. Eligibility & Parental Responsibility

Mentoring is available for children and young people within the advertised age range.

A parent or legal guardian must:

complete intake forms

provide consent

ensure the young person has a safe, private environment during sessions

Parents remain responsible for their child’s wellbeing outside of sessions.

3. Online Delivery

Sessions are delivered via Zoom or Microsoft Teams.

Families are responsible for:

stable internet connection

working device with camera and microphone

logging in on time

Healthy Sprouts is not responsible for session disruption due to client-side technical issues.

4. Session Duration

Standard mentoring sessions run for 45 minutes unless otherwise agreed.

Sessions finish at the scheduled time, even if the young person joins late.

5. Payments

All sessions and programs must be paid in advance to secure bookings.

Fees are listed in Australian Dollars (AUD).

Payment confirms acceptance of these Terms.

6. Cancellation, Rescheduling & Refund Policy

Healthy Sprouts maintains a non-refundable policy to protect scheduled time and availability.

Rebooking (with notice)

If more than 24 hours’ notice is provided before the scheduled online session:

The session may be rescheduled to another available time.

The session is not refunded.

Late Notice (less than 24 hours)

If cancellation or rescheduling is requested within 24 hours of the session:

The session is forfeited

No refund or rebooking applies

No-Shows

If a young person does not attend the session without notice:

The session is forfeited

No refund or rebooking applies

7. Program Bookings (6-Session Packages)

Program fees are non-refundable once commenced

Missed sessions follow the same 24-hour notice policy

Programs are recommended to be completed within the scheduled timeframe for best results

8. Session Environment & Conduct

Healthy Sprouts reserves the right to end a session if:

the environment is unsafe

inappropriate behaviour occurs

another person is present without prior agreement

No refund is provided if a session ends due to inappropriate conduct.

9. Confidentiality & Safety

Sessions are private; however:

If a young person discloses risk of harm to themselves or others, Healthy Sprouts may contact a parent/guardian or appropriate support services to ensure safety.

10. Limitation of Liability

Healthy Sprouts mentoring supports personal growth but cannot guarantee specific outcomes. Participation is voluntary, and families accept responsibility for decisions made outside sessions.

11. Changes to Terms

Healthy Sprouts may update these Terms & Conditions at any time. The current version will always be available on the website.

12. Contact

Luke (Director, Healthy Sprouts)
Email: healthysprouts@outlook.com
Phone: 0422 576 269